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Frequently Asked Questions

EuroFlame Frequently Asked Questions

EuroFlame Frequently Asked Questions

  • What is Your Shipping Policy?

We offer FREE shipping to commercial and residential addresses within the lower 48 USA on orders over $499. If you are in AK, HI, or island territories please contact us for a special shipping quote.

Please see our Shipping Policy for details about the shipping and delivery process.

 

  • Do You Ship Outside of the United States?

No, we do not currently ship to addresses outside of the United States.

 

  • What is the Expected Delivery Time?

Our ovens ship from Houston, TX.  We estimate product departure from our warehouse between 1-3 business days from the date of your order if your unit is in stock.  Our ovens ship freight which normally takes longer than the short parcel delivery times we all are accustomed to.  Freight transit to most parts of the country from Houston will take 5-12 business days.

As soon as your order ships you will receive an email with tracking information and instructions for accepting the shipment from the delivery company. We recommend that you take pictures during the delivery process.

 

  • Do you Charge Sales Tax?

We do not charge sales tax as we are based out of Delaware.

 

  • Can EuroFlame Install My Oven or Place it Where it’s Going to be Installed?

We do not offer an installation service.  We only ship our products to your curbside or driveway. We cannot deliver ovens to your backyard or install them on a countertop. Customers are encouraged to find a crane or lift of some sort to move the oven into place.

In some cases, we can recommend installation companies in your area who we have worked with before.  Our ovens are heavy so moving them is not a one-man job.  If you intend to install your oven we highly recommend that you contact an outdoor kitchen contractor or landscape design company before making your purchase.  Self-installations are most commonly done with help from a local moving company (think appliance delivery companies).  Having a plan for moving your oven from your driveway to its destination is an important part of the planning process.

Give us a call for any questions.  Our phone number is 888-521-6906 and our support email is support@euroflameovens.com

 

  • How Will My Oven Arrive?

Your oven will ship in a custom wooden crate which sits on a pallet. Check your individual product webpage or user’s manual for crated dimensions and weight.  We only ship to curbside or driveway, but we are always happy to consult with customers about best practices for protecting your oven once it has arrived.  We use various freight trucking companies who can use a lift gate to lower your oven to the street level. This is included in our free shipping offers.

The shipping company will call to arrange a delivery appointment as someone will need to be present to sign for the delivery. They will never deliver your oven without you setting up a delivery appointment. 

 

  • Can I Pick Up the Oven Myself?

We do offer pick up options for those who are willing to travel to our Houston warehouse location.  Please call us if you are interested in this option.

 

  • What if My Oven or Product Arrives Damaged?

All of our ovens and accessories are inspected and shipped without any damages so it is important that you inspect your oven or accessories upon arrival BEFORE the delivery truck leaves your home or business.  We recommend that you take pictures during the unloading process and note any damage with the shipping company before signing for the delivery.

  • How Long Do Our Ovens Take to Heat Up?

Your oven should take approximately 60 minutes to an hour to get to the perfect temperature. We recommend lighting your fire and making sure it is strong, then use the 60 minute heat-up period to prepare your pizza, bread, fish, or whatever you intend to bake.  Once the oven is heated to your target temperature, your dish will be ready for the oven.  

 

  • What Should I Do About Cracks? 

Cracks are completely normal and should not affect the function of your oven (unless they get dirt, snow, and water in them and expand significantly over time). We do include a crack repair kit which is a paint-like substance that can be applied to fill in small cracks for those who want a perfectly smooth surface. It is best to apply the crack repair kit when the oven is hot.  Check out our Crack Repair Kit for more information.

 

  • What Kind of Wood Should I Use To Cook In My Oven?

We recommend hardwoods like walnut, oak, mesquite, apple, maple, cherry, etc. Softer woods like pine are resinous and do not burn as well (they can also be messy).

 

  • Do I Need to Keep My Oven Covered When Not In Use?

YES. You should always protect your oven from wet and windy weather.  It's okay if it gets wet occasionally, but extended exposure will cause cracks to form quickly which might eventually threaten the structure and usability of your oven.  Check out our Pizza Oven Covers for more information.

 

  • How Do I Clean the Oven?

You do not need to clean the interior of the oven.  Once you are finished cooking just close the door and leave the dampers open so the remaining coals will burn down to ash.  Wait at least 12 hours for the ash to cool, then use your brush and shovel to remove the ashes.  The floor of the oven does not need to be wiped clean or sanitized between cooks.

 

  • Do You Need Tools to Operate a Wood Fired Pizza Oven?

Yes!  These ovens get extremely hot and you will need a few things to keep you safe. If you do not already own one, we recommend that customers purchase our 5 Piece Starter Tool Kit which has all the important tools you will need to operate and maintain your new oven.

 

  • How Do I Cure My Oven?

Curing is a required step in preparing your brand-new oven for use.  We do not recommend starting a very hot fire right away since this could damage your new oven.  For a detailed description, check out our article about How To Cure Your Wood-Fired Oven.

Curing is the process for removing moisture from the mortar and brick left over during the construction process.  We recommend starting a series of progressively hotter fires to get the oven used to the intense swelling and contracting effects of heating and cooling the oven repeatedly.  After the curing process is complete, your oven mortar and bricks will be dried and hardened – finally ready to cook some delicious meals.

We recommend that you start and monitor 5 small fires in your oven and repeat daily for 5 days.  This process does not have to happen every single day in sequence, but you should try to finish all 5 fires before your curing cycle is completed.

Start a small fire and let it burn throughout the day for at least 3 hours while maintaining the temperatures shown below (a temperature gun is best for monitoring your oven heat):

  • Day  1:  140°F / 60°C 
  • Day  2:  215°F / 100°C 
  • Day  3:  300°F / 150°C 
  • Day  4:  400°F / 200°C 
  • Day  5:  480°F / 250°C

 

  • What can I cook in my Wood-Fired Brick Oven?

There is no limit to what you can cook in your EuroFlame Wood-Fired Brick Oven. Anything you can cook in your indoor home Oven, you can cook in your Outdoor, Wood-Fired Oven — whole turkeys, bread, grinders, chicken, steaks, chops, vegetables, stews, empanadas, desserts and obviously, PIZZA!



  • Can the Oven be used in all climates?

Yes, you can use the Oven year-round.  Customers will sometimes build a structure around the Oven to keep the dirt, wind, and rain out and the keep the interior Oven dome dry.  A shaded, well-ventilated area during hot periods is recommended for your comfort during hot summer days since standing near the oven mouth can get a bit warm.  A covered, dry area during cold winter days will protect your oven and keep you warm while you cook.

 

  • Can I install my own Oven?

Yes, it can be a do-it-yourself project. Some customers will contact a local metal-worker to build a simple metal-framed stand to hold their oven in place.  There are stands with wheels available for customers who want to be able to move their oven.  Others who prefer a more secure, long-term installation will need to have some skill in concrete and masonry to build a permanent platform for their Oven. (Check out our Assembly Instructions for more details.)

 

  • Is the Oven safe around children?

Any time you have fire there is some potential danger. The outside of the Oven should not be hot to touch, but we still advise caution when dealing with high temperatures. If installed properly, the Oven should not pose any more danger than a BBQ grill.

 

  • How long does it take to heat the Oven?

We recommend building a small fire and slowly adding to it to bring up the temperature of the Oven. This process usually takes about 1 hour. . Once it’s hot, your oven will stay hot for many hours.  In fact, many of our customers will cook dinner in their oven then wake up the next morning to bake bread in their still-hot Oven.

 

  • How much does the EuroFlame Amadora weigh?

The approximate weight of the EuroFlame Amadora Oven (including the door) is 1,213 lbs. Each EuroFlame Amadora is handmade so the total weight will vary within 15 pounds of the stated approximate weight.

 

  • How do I shut down my Oven?

Let the flames burn down, and when the Oven cools down to below 200°F it is best to close the Oven door and seal the air-hole strip on the door. The Oven will slowly cool down over several hours. (Sometimes it can take an entire day for the embers from a hot fire to completely cool down.  Be cautious when removing ashes within 1-2 days from firing the Oven.)

 

  • Can I have a EuroFlame Amadora Oven installed indoors?

Yes. For Indoor Installation, a EuroFlame Oven certified to UL Standards is required. You must check your local building codes to find out all of the permits, restrictions and inspection requirements. You must also install and use the Oven only in accordance with EuroFlame’s installation and operating instructions (or equivalent).

 

  • Do I need a chimney pipe on my Oven?

No, you do not have to have a chimney pipe.  They are useful for directing the smoke away from your face and clothes while you are cooking, but you can still prepare food normally without the chimney.

 

  • Can EuroFlame install my Oven for me?

Unfortunately, we cannot install your oven.  The freight company who delivers your oven will lower your unit onto the ground off the back of a truck using a liftgate.  Normally, the driver will use a pallet jack to roll your oven to a dry place as long as you have a paved surface.  You will be responsible for lifting your oven off the ground and installing it once the delivery is complete.  Remember, the delivery personnel will not help install your oven or drop it onto your countertop.

We encourage you to contact a local contractor to assist with the installation process if you are not familiar with moving heavy equipment. 

Contact Us if you have questions about installing  a countertop to suit your oven purchase.

 

  • Do You Offer Returns/Exchanges?

We have a 30-day return policy. Please visit our Return and Refund Policy for more information.

As always, we are happy to answer any questions you might have about our products.  Please Contact Us and we will respond quickly to help you.